fd111's Privacy Policy

fd111 gives the highest priority to protecting the privacy and personal information of platform users. This Privacy Policy ("Policy") describes how fd111 collects, stores, and uses your personal information, and under what circumstances it may be shared with third parties.

This policy applies to fd111's website, mobile platform, and all related services. By using our platform, you are considered to have agreed to the terms of this policy. If you do not agree with any term in this policy, please refrain from using our services.

When you register with fd111, open an account, or use our services, we may collect the following information:

• Full name, date of birth, and national ID details (for identity verification)
• Email address and mobile number (for communication and security verification)
• Residential address (for account verification and legal compliance)
• Payment information: bKash, Nagad, Rocket numbers and bank account details (for processing transactions)
• Account login credentials (username and password — stored in encrypted form)

While you use our platform, certain information is automatically collected through technical means:

• IP address, device type, and operating system
• Browser type, language settings, and version
• Date, time, and duration of page visits
• Referral URL and navigation path within the site
• Data collected through cookies and similar tracking technologies
• Game play history, betting patterns, and account activity

fd111 uses the information collected from you for the following purposes:

• To create, verify, and manage your account
• To process financial transactions including deposits and withdrawals
• To conduct legal age verification (21+ confirmation)
• To send important account-related notifications and updates
• To provide technical support and customer service
• To manage bonuses, rewards, and promotional offers

An important purpose for using user information is to ensure the safety of the platform:

• To detect and prevent fraud, money laundering, and other illegal activities
• To protect account security and detect suspicious logins
• To enforce responsible gaming policies and support players in difficulty
• To maintain compliance with applicable laws and regulations
• To resolve legal claims or disputes

We analyze information to improve your experience:

• To improve platform performance and usability
• To recommend games and offers based on your preferences
• To identify and resolve technical issues
• To analyze user behavior and develop new features

fd111 does not sell or rent your personal information. However, limited information may be shared with trusted partners in specific circumstances:

• Payment Processors: bKash, Nagad, Rocket, and bank transfer service providers receive the minimum information necessary to complete transactions.
• Game Software Providers: Pragmatic Play, Evolution Gaming, JILI, Spribe, and other providers receive the data needed to operate games.
• Third-Party Service Providers: Organizations providing customer support, technology services, and analytics, who operate under strict confidentiality agreements.
• Law Enforcement Agencies: Where required by legal obligation or a valid government order.

Outside the cases described above, your personal information will not be shared with any third party without your explicit consent.

fd111 uses cookies and similar technologies that are stored as small data files in your browser. The types and purposes of cookies are as follows:

• Essential Cookies: Required for the platform's core functionality — maintaining login sessions and security verification.
• Functional Cookies: Remember your preferences (language, display settings).
• Analytics Cookies: Collect website usage statistics to help improve our services.
• Targeting Cookies: Display relevant advertisements based on your interests.

You can reject non-essential cookies by changing your browser settings, though this may limit some platform functionality.

fd111 applies industry-standard technical measures to protect your information:

• SSL (Secure Sockets Layer) encryption on all data transmissions
• Advanced encryption protocols for stored sensitive information
• Firewall and intrusion detection systems to prevent unauthorized access
• Regular security audits and vulnerability testing
• Two-factor authentication option for account protection
• Employee data access controls and regular security training

fd111 retains your information only for as long as necessary:

• Active account data is retained for as long as the account remains active.
• Certain information may be kept for a defined period after account closure to meet legal and regulatory requirements.
• Financial transaction records are retained for the period required by applicable law.
• If consent for marketing communications is withdrawn, the relevant data will be deleted within a reasonable time.

As a user of fd111, you have the following rights:

• Right to Know: You have the right to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information in your account.
• Right to Deletion: In certain circumstances you may request deletion of your information, though this may not be possible where legal obligations exist.
• Right to Restrict Processing: You may request that use of your information be limited for specific purposes.
• Right to Opt Out of Marketing: You may request to stop receiving promotional communications at any time.
• Right to Portability: You may request your data in a structured, readable format.

To exercise these rights, contact our customer support team via live chat or by emailing [email protected].

fd111 strictly provides services only to persons aged 21 and above. We do not knowingly collect any personal information from minors. If it comes to our attention that information from a minor has been collected, we will take immediate steps to delete that information.

If you believe that a minor has registered on our platform, please notify us immediately at [email protected].

fd111 may process data on secure servers worldwide. Even if your information is transferred outside Bangladesh, we ensure that:

• The receiving party provides adequate privacy protection.
• Data transfers are made solely to deliver the required services.
• Industry-standard encryption and security protocols are followed for all transfers.
• Third-party providers are contractually bound to comply with our privacy standards.

fd111 may update this Privacy Policy as needed. For any significant changes, we will:

• Note the "Last Updated" date at the top of the policy.
• Notify registered users of important changes by email.
• Inform users of changes through notices published on the platform.

Continued use of the platform after changes are made will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.

If you have any privacy-related concerns or complaints, please contact us directly first. We believe most issues can be resolved through direct discussion.

Our privacy team reviews and responds to all valid complaints within a reasonable time after receiving a request. Contact us via 24/7 live chat or email us at [email protected].